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Victorian Stove Installers (VSI) (a division of Victorian Enterprises LLC) extends the following warranty for all used/reconditioned gas, wood, pellet, coal and electric hearth appliances that are purchased from Victorian Stove Installers.


This coverage also covers installations by Victorian Stove Installers for other stove shops. In this case, we cover the installation only and any parts that the customer bought from VSI. You need to contact the stove shop (or private seller) where you bought the stove for any warranty issues you have with the stove or parts not provided by VSI.


WARRANTY COVERAGE:

VSI warrants to the original owner of the VSI reconditioned appliance at the site of installation, one year following the date of original purchase, that the VHI appliance will be free from defects in materials and workmanship at the time of reconditioning.  After installation, if covered components reconditioned by VSI are found to be defective in materials or workmanship during the applicable warranty period, VSI will, at its option, repair or replace the covered components.  VSI, at its own discretion, may fully discharge all of its obligations under such warranties by replacing the product itself or refunding the verified purchase price of the product itself and the buyer surrendering the product back to VSI.  The maximum amount recoverable under this warranty is limited to the purchase price of the product and the installation price if installed by VSI.  This warranty is subject to conditions, exclusions and limitations as described below. 

WARRANTY PERIOD:

Warranty coverage begins when the product is sold or if installed by VSI, the first day of installation.

The warranty period for parts and labor for covered components is produced in the following table.

 These time periods reflect the minimum expected useful lives of the designated components under normal operating conditions.

WARRANTY CONDITIONS:

  • This warranty only covers VSI appliances that are purchased and/or installed by VSI. 
  • This warranty is only valid while the VSI appliance remains at the site of original installation.
  • Additional service fees may apply if have had service from a dealer/sweep other than VSI from whom you originally purchased the product.
  • Check with VSI in advance for any costs to you when arranging a warranty call. 

WARRANTY EXCLUSIONS:

This warranty does not cover the following:

  • Changes in surface finishes as a result of normal use.  As a heating appliance, some changes in color of interior and exterior surface finishes may occur.  This is not a flaw and is not covered under warranty.
  • Damages caused by a defect of the stove or venting not bought from VSI.
  • Damage to printed, plated, or enameled surfaces caused by fingerprints, accidents, misuse, scratches, melted items, or other external sources and residues left on the plated surfaces from the use of abrasive cleaners or polishes.
  • Repair or replacement of parts that are subject to normal wear and tear during the warranty period.  These parts include:  paint, wood, pellet and coal gaskets, firebricks, gates, flame guides, and the discoloration of glass.
  • Minor expansion, contraction, or movement of certain parts causing noise.  These conditions are normal and complaints related to this noise are not covered by this warranty. 
  • Damages resulting from: (1) failure to install, operate, or maintain the appliance in accordance with the installation instructions, operating instructions, and listing agent identification label furnished with the appliance, (2) failure to install the appliance in accordance with local building codes, (3) shipping or improper handling, (4) improper operation, abuse, misuse, continued operation with damaged, corroded or failed components, accident, or improperly/incorrectly performed repairs, (5) environmental conditions, inadequate ventilation, negative pressure, or drafting caused by tightly sealed constructions, insufficient make-up air supply, or handling devices such as exhaust fans or forced air furnaces or other such causes, (6) use of fuels other than those specified in the operating instructions, (7) installation or use of components not supplied with the appliance or any other components not expressly authorized and approved by VSI, (8) modifications of the appliances not expressly authorized and approved by VSI in writing , and/or (9) interruptions or fluctuations of electrical power supply to the appliance.
  • Non UL or NFPA approved venting components, hearth components or other accessories used in conjunction with the appliance.
  • Any part of a pre-existing fireplace system in which an insert of a decorative gas appliance is installed.
  • VSI's obligation under this warranty does not extend to the appliance's capability to heat the desired space.  Information is provided to assist the consumer  in selecting the proper appliance for the application.  Consideration must be given to appliance location and configuration, environmental conditions, insulation and air tightness of the structure.

This warranty is void if:

  • The appliance has been over-fired or operated in atmospheres contaminated by chlorine, fluorine, or other damaging chemicals.  Over-firing can be identified by, but not limited to, warped plates or tubes, rust colored cast iron, bubbling, cracking and discoloration of steel or enamel finishes.
  • The appliance is subjected to prolonged periods of dampness or condensation.
  • There is any damage to the appliance or other components due to water or weather damage which is the result of, but not limited to, improper chimney or venting installation no installed by VSI.
  • Un-usual weather conditions such as high wind driven rains, hurricanes, freak storms, down burst, blizzards, hail storms or other bizarre weather conditions not mentioned here.

LIMITATIONS OF LIABILITY;

·       The owner's exclusive remedy and VSI's sole obligation under this warranty, under any other warranty, express or implied, or in contract, tort or otherwise, shall be limited to replacement, repair, or refund, as specified above.  In no event will VSI be liable for any incidental or consequential damages cause by defects in the appliance. These are used stoves and in some cases, antiques and should be used with caution. Some states do not allow exclusions or limitation of incidental or consequential damages, so these limitations may not apply to you.  This warranty gives you specific rights; you may also have other rights, which vary from state to state.  EXCEPT TO THE EXTENT PROVIDED BY LAW, VSI MAKES NO EXPRESS WARRANTIES OTHER THAN THE WARRANTY SPECIFIED HEREIN.  THE DURATION OF ANY IMPLIED WARRANTY IS LIMITED TO DURATION OF THE EXPRESSED WARRANTY SPECIFIED ABOVE.

You agree that you as the buyer understand that these stoves are to be “seasoned” as per instructions. Failure to properly “season” the stove will result in voiding of this warranty.